Virtual Jennifer and Citrus AI transforming Clinic Workflow

1. BEFORE THE CLINIC APPOINTMENT

🔹 AI Tool: Virtual Jennifer (AI Chatbot)

• Function: Collects detailed patient history through a conversational interface at home, prior to arrival while reminding the patients of their appointment.

• Key Benefits:

  • Reduces waiting and documentation time during consultation.

  • Automatically structures history for EMR integration.

  • Empowers patient involvement early in the care process.

  • Allows clinicians to pre-analyze case specifics and tailor diagnostic approach.

  • Reduces “Did Not Arrive” rate due to higher patient engagement.

• Outcome: Saves clinician time, reduces appointment no-shows, and promotes a better-informed consultation.

2. AT THE CLINIC LOBBY (WAITING AREA)

🔹 AI Support: Integrated EMR & Pre-check Workflow

• Function: Patient-entered history is already available in the system.

• Key Benefits:

  • Reduces redundant questioning or paperwork at front-desk.

  • Allows administrative staff to streamline patient processing.

  • Enables seamless transition into the consultation room with minimal delays.

• Outcome: A faster, smoother onboarding experience, contributing to higher patient satisfaction and efficient clinic throughput.

3. WITH THE DOCTOR IN THE CLINIC

🔹 AI Tools: Medical Record Analyzer + AI Transcriber

• Citrus AI Medical Records Analyzer:

  • The Clinician rapidly reviews and extracts relevant information from voluminous patient history through natural intuitive talking to Citrus AI.

  • Highlights trends, red flags, and critical parameters instantly.

  • Supports real-time clinical decision-making by suggesting diagnoses, investigations, and alerts.

  • Identifies high-risk cases and provides predictive insights.

  • Enables fast-track auditing and enhances compliance with clinical guidelines.

• Citrus AI Consultation Transcriber:

  • Captures live doctor-patient interaction and transcribes it into structured clinical notes (SOAP notes or Customized Templated Summary).

  • Allows the doctor to maintain face-to-face engagement without distraction.

  • Supports multilingual transcription and instant translation.

  • Includes real-time error detection and smart templates for standard documentation.

  • Significantly reduces clinician burnout by automating note-taking.

• Outcome: A data-rich, patient-focused consultation where AI tools enhance accuracy, reduce administrative effort, and support safer, more effective decision-making.

4. AFTER THE CLINIC APPOINTMENT

🔹 AI Tool: Post-Consultation Virtual Jennifer

• Function: Engages the patient with follow-up support and health education.

• Key Benefits:

  • Encourages adherence to prescribed treatment plans.

  • Detects early warning signs of complications.

  • Sends reminders or guidance for ongoing care or tests.

  • Reduces likelihood of emergency readmissions.

• Outcome: Enhanced patient safety, continuity of care, and improved long-term outcomes through AI-supported follow-up.