UK Compliance

UK Compliance

At Citrus AI, we are committed to ensuring full compliance with UK healthcare regulations, data protection laws, and medical industry standards. As a leading AI-powered medical scribing solution, we prioritize data privacy, security, and patient confidentiality, aligning our platform with the necessary legal and ethical frameworks governing healthcare technology in the UK.

This page outlines how Citrus AI complies with UK regulations, ensuring a secure, lawful, and responsible AI-driven documentation experience for healthcare professionals and organizations.

1. Regulatory Compliance in the UK

Citrus AI adheres to key UK healthcare and data protection laws, including:

• UK General Data Protection Regulation (UK GDPR) – Governs the processing of personal and patient data.
• Data Protection Act 2018 (DPA 2018) – Provides a legal framework for data protection in the UK.
• Health and Social Care Act 2012 – Outlines regulations for using technology in healthcare settings.
• National Health Service (NHS) Digital Standards – Ensures secure and ethical use of technology in NHS-affiliated organizations.
• Caldicott Principles – Guidelines for handling patient-identifiable information with confidentiality and necessity.

By complying with these standards, Citrus AI ensures that healthcare providers and institutions in the UK can trust our AI-powered Clinic Assistant to support efficient, accurate, and secure output generated.

2. UK GDPR and Patient Data Protection

We take data protection seriously, ensuring that all personal and health-related information is processed in compliance with UK GDPR. Our approach includes:

• Lawful Processing – We only collect and process patient data when legally justified and necessary for healthcare documentation.
• Strong Data Encryption – All data is encrypted both in transit and at rest[2], ensuring confidentiality.
• Minimal Data Retention – We store only essential information and delete data as required by law and healthcare providers.
• Data Subject Rights – Patients have the right to access, correct, or request deletion of their data, ensuring full transparency.

For a more detailed explanation of our UK GDPR compliance, please visit our Citrus AI UK GDPR Compliance Page.

3. NHS Compliance & Digital Standards

Citrus AI aligns with NHS Digital’s security and data handling standards to ensure compliance when working with NHS-affiliated healthcare providers. Our compliance efforts include:

• Adhering to NHS Data Security and Protection Toolkit (DSPT)[3] requirements
• Ensuring all integrations with NHS systems follow secure API guidelines
• Maintaining a transparent approach in line with NHS governance and IT security best practices

Citrus AI is designed to be interoperable with NHS systems, ensuring that clinicians can efficiently document patient interactions while maintaining compliance.

4. Data Hosting & Security

Citrus AI’s data infrastructure is built with robust security protocols to meet UK healthcare compliance requirements:

• Data Hosting in the UK/EU – We store data in secure, UK/EU-based data centers, ensuring compliance with data sovereignty laws.
• ISO 27001-Certified Security[4] – Our security framework meets international standards for information security management.
• Regular Security Audits – We undergo third-party security reviews and audits to ensure ongoing compliance and risk mitigation.[5]

5. Compliance with Caldicott Principles

Citrus AI follows the Caldicott Principles, which guide how patient information should be handled in healthcare settings:

1. Justify the Purpose – We only process patient data when absolutely necessary.
2. Use Only When Necessary – We minimize data collection and exposure.
3. Limit Access – Only authorized users can access patient information.
4. Ensure Patient Understanding – We promote transparency in how patient data is used.
5. Follow Legal Requirements – Citrus AI fully adheres to UK data protection laws.

6. UK Data Processing Agreements (DPA)

To formalize our compliance with UK data protection laws, Citrus AI provides Data Processing Agreements (DPA) to healthcare organizations. Our DPA outlines:

• How we collect, store, and process patient data
• The security measures we implement to protect personal information
• Responsibilities of both Citrus AI and healthcare providers in ensuring compliance

Healthcare institutions can request a Data Processing Agreement (DPA) by contacting our compliance team at admin@getcitrus.ai

7. Incident Response & Breach Notification Policy

In the unlikely event of a data breach or security incident, Citrus AI follows strict incident response protocols in line with UK regulations:

• Immediate Investigation – We promptly assess the impact, scope, and cause of any breach.
• Notification to Affected Parties – If required, we notify regulators, healthcare providers, and affected individuals within legal timeframes.
• Remediation & Prevention – We take immediate corrective actions to mitigate risks and prevent future incidents.

We comply with UK GDPR breach reporting obligations, ensuring that any security incidents are managed lawfully and transparently.[6]